All standard SEPA payments and SEPA Instant payments within the eurozone are included regardless of the channel used (online banking, mobile banking, in branches etc.). A VOP check will be completed for Standing Orders when they are set up initially and for in-branch paper payments at

the time of being processed.

It may not be possible to receive a VOP check for some types of payee accounts, and you will be notified accordingly.

Some of the payments that will not be checked include:

• Payments in other currencies
• Card payments
• Direct debits
• Paper payments where the member is not present e. received by post

The VOP check will apply when you:

• Make a standard SEPA payment or a SEPA Instant payment
• It may also apply when you add a new payee or update an existing one in your app or online banking

The feature will start rolling out from early October and will be in place by 9^th of October 2025.

When you make a standard SEPA payment or a SEPA Instant payment, the VOP check will take place automatically and compare the name of your payee with the actual name on the recipient’s account. When the check is complete, your service provider will present you with one of four possible results which you will be asked to review before confirming your payment (the wording displayed may vary slightly from Payment Service Provider to Payment Service Provider).

• Match: If the account name and IBAN match, you will see a message on screen (or will be notified in your branch) confirming this and you may be reminded to check with the payee to ensure the request is You will be provided with an option to either proceed with or cancel the payment.

• No match: If the account name does not match the IBAN, you will get a message to advise that the payee name does not match. You will be provided with an option to either proceed with, amend or cancel the payment. You may have keyed a wrong IBAN, or you may have saved this payee name as ‘rent’ for example rather than the actual payee account name. We advise that you check the name and IBAN with the payee before continuing with the payment to ensure that the payment is genuine and to avoid paying into a wrong account.

• Close or partial match: If the account name is a close or partial match to the name on the account, but not exactly the same, you will be advised that the payee name does not match exactly. You will be provided with the correct name associated with the account and you will be provided with an option to either proceed with, amend or cancel the payment. You may have input a nickname, an abbreviation such as Ellie instead of Ellen or there may be a typo. We advise that you check the name with the payee via a channel you can trust, before amending and continuing with the payment.

• Service unavailable: If you receive a response saying the VOP service is unavailable or not possible, this may mean that your Credit Union or bank is unable to confirm the payee account name with the payee’s bank or payment service This could be due to a technical error, or perhaps you are trying to verify an IBAN that is not in scope for VOP. We recommend that you verify the account details with your payee to ensure that the payment details are correct and that the request for payment is genuine before continuing. In some cases, due to a technical issue, you may have to retry later when the VOP service is available.

With VOP, you remain in control — you can choose to proceed, correct the name and retry, or

cancel the payment request, regardless of the VOP check result.

Remember to be cautious when making any payment. It is extremely important to check the

information that you are inputting with your payee to ensure the details are accurate. Only proceed with the payment if you are confident that the payee and payee account are legitimate, and that the request for payment is genuine. This is especially important where the VOP check alerts you that the payee details are not a match as the payment may be sent to someone other than the intended payee.

Whilst VOP adds an additional layer of security, unfortunately fraud and scams are becoming increasingly sophisticated, and fraudsters can be very skilled at gaining our trust.

Visit FraudSMART.ie for more information and tips on how to protect yourself from fraud and scams.

No. If a VOP check is not possible or identifies a difference between the name provided and that of the actual account holder, you (the payer) must decide whether to proceed with the payment. We advise that you check the name and IBAN with the payee before continuing with the payment to ensure that the payment is genuine and to avoid paying into the wrong account.

• Increased confidence that your money will reach the intended payee
• Reduced risk of misdirected payments due to errors
• Improved accuracy leading to fewer rejected or returned payments

From October, all members making individual standard SEPA payments and SEPA Instant payments will automatically have a VOP check performed, and there is no option to opt out. This is part of the EU Instant Payments Regulation which aims to make euro payments safer and more reliable. It also aims to enhance trust in electronic payments and reduce certain types of fraud and errors.

What can I do to make everything run as smoothly as possible?

• Always enter the full name (first & last) of the payee correctly when saving a payee or making a
• If you receive a close match or no match, check the account details with the payee via a trusted
• Keep your saved payee details up to date to avoid delays.
• As a payee, you should always advise your payers of your full name as registered with your Credit Union or bank including both first and last names.

For private individuals, verification is carried out against the first and last names of all account holders, although you only need to enter one first and last name. In the event of a close or partial match, only the name of the account holder whose name was entered will be displayed.

For legal entities or businesses, verification is carried out against the registered legal names with the recipients' bank or payment service provider, as well as the legal abbreviations and trade names.

You will need to enter one full name (first name and surname) of any account For legal entities or businesses, use the official registered name.

Your name will only be shown when it has been detected that the person sending you the payment has entered a slightly different or incorrect name i.e. a close match. Otherwise, your name is not disclosed.

Even if an incorrect IBAN is valid and active (i.e. belongs to someone else), the VOP check may still return a match or close match if the name is similar. Always verify payment details with the recipient using a trusted method.

Yes. To avoid issues, make sure your account name with your bank or payment service provider is correct and matches how you typically share it (e.g. include your middle name if you usually use it).

For SEPA Instant payments and VOP, cross border euro payments to the eurozone are treated the

same as payments within Ireland. EU countries that have not adopted the euro such as Poland will be required to provide SEPA Instant payments and VOP in 2027. Other non-EU/EEA SEPA countries such as UK and Switzerland may provide SEPA Instant payments and VOP in the future.

No, the verification of payee feature is offered free of charge for all customers.

No, while VOP will be an additional step to help you protect your money when making a SEPA payment, it will not affect the time taken to send a payment once you have approved it.

You can reach out to a member of our team at the Credit Union by telephone or in branch. Make sure to check our Credit Union website for the most up-to-date contact details and service hours.