Ballyfermot Inchicore Credit Union Accessibility Statement

1. Our Commitment to Accessibility

Ballyfermot Inchicore Credit Union is committed to ensuring digital accessibility for people of all abilities. We pledge to continue improving our user experience for everyone and applying the relevant accessibility standards as per the European Accessibility Act (EAA).

2. Scope of This Statement

This statement covers our main website : https://www.bicu.ie

3. How We Meet Accessibility Requirements

We aim to conform with WCAG 2.2 Level AA (Web Content Accessibility Guidelines), which is the standard required under the EAA for websites and mobile apps. Our aim is to design our website to be:

• Perceivable and accessible, allowing all users to access information and functionality.
• Operable, enabling users with disabilities to carry out tasks without significant difficulty or time constraints.
• Understandable, allowing users to configure the websites according to their specific needs and preferences.
• Robust, content is compatible with current and future assistive technologies.

4. Compliance Status

This website is partially compliant with the harmonised European standard Accessibility Requirements for ICT Products and Services (based on Web Content Accessibility Guidelines 2.1). Non accessible content is listed below. Ballyfermot Inchicore Credit Union is committed to providing a digital service that is accessible to the widest possible audience, regardless of technology or ability.

5. Non-Accessible

The following content is non-accessible.

Content-Related Issues

Some flagged issues in the accessibility audit are due to the way content has been added to the site, rather than structural or coding errors.

PDF Accessibility

Some PDF documents included in the site may not meet accessibility guidelines.

Screen Reader Considerations

We aim to achieve WCAG 2.2 AA compliance, knowledgeable code reviews, and manual UX testing, which provides strong assurances that the site will perform well with modern screen readers. However, until the full upgrade to new website is complete, issues may arise from the nuances and specificity of screen reader functionality.

6. Exemptions

Some older or third-party content or features may not be fully accessible. We will aim to use accessible third-party tools wherever possible. Documents, publications, and media published before 28 June 2025 that qualify as archive material — meaning they have not been edited or updated since that date.

7. Requesting Accessible Information

If you need any content from our website or publications in an alternative accessible format - including large print, Easy Read, audio format, or a different language - please contact us using the details below.

8. Feedback and Complaints

We welcome feedback on the accessibility of our digital services. If you encounter a barrier, an error, or content that is not accessible, please contact us using the details in Section 7 above. If you are not satisfied with our response to your accessibility query or complaint, you may escalate the matter to the relevant regulatory authority:

Ballyfermot Inchicore Credit Union takes these obligations seriously and is committed to ongoing monitoring and improvement of our digital accessibility.

12. Review and Updates

This accessibility statement was prepared following a review of our digital services against the requirements of the EAA and WCAG 2.2 Level AA. It reflects our compliance status at the time of publication.

We will review and update this statement:

• At least once every 12 months
• Following any significant change or update to our digital services
• When a formal accessibility audit identifies new issues or improvements